IMSM (International Management Systems Marketing) are leading ISO specialists. We deliver high-quality ISO consultancy services and standards to organisations of all sizes, from all sectors, all over the world.

As an organization, we work towards a common goal: consistently delivering world-class consultation to our clients, reinforced by adherence to our IMSM missions, vision, and values.

IMSM has been awarded Recognised for Excellence 5* as a result of its ongoing commitment to business excellence and quality, the highest an organization can achieve. Internationally acknowledged as a mark of excellence and quality, this reinforces IMSM’s continual commitment to achieving and delivering first-class service every time.

IMSM has also received recognition as a CSR World Leader in honour of their appreciation and commitment to the Corporate Social Responsibility (CSR) Program and an International CSR Excellence Award for adopting environmental best practices.

Living and breathing quality standards means that we focus on our customers and how we can offer great customer service. This is at the heart of our commitment to operating a fixed fee, flexible approach to ISOs, as we believe this allows companies of all sizes and in all sectors to start their ISO journey in a low-risk way. Find out more about what makes IMSM the right ISO consultancy for you.

IMSM Ltd has established this policy to be consistent with the purpose and context of our organization. It provides a framework for setting and reviewing objectives, our commitment to satisfying applicable customers’ regulatory and legislative requirements, and our commitment to improving our management system continually. In order to achieve this, we have put in place the resources and developed in-house systems to achieve the following aims:

• As an organization, we have made a commitment to understand our current and future customers’ needs, meet their requirements and strive to exceed their expectations
• Our top management has committed to creating and maintaining a working environment that is safe and without risk to the health, safety, and welfare in which people become fully involved in achieving our objectives
• As an organization, we recognise that people are the essence of any good business and that their full involvement enables their abilities to be used for our benefit. We understand that a desired result is achieved more efficiently when activities and related resources are managed as a process or series of interconnected processes
• As an organization, we have committed to making decisions relating to our quality management system following an analysis of relevant data and information. We recognise that an organization and the relationship it has with its external providers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value
• To monitor new developments and existing compliance with all relevant legislation and approved codes of practice as a minimum
• To sustain and develop this policy by the implementation of a quality management system; to review the policy on an annual basis and implement appropriate improvements and to bring changes to the policy to the attention of all employees and interested parties

This policy statement is supported by documents and procedures detailing the company’s organization of responsibility and the arrangements for implementing the strategy for quality, environmental, and health and safety management.

We have produced objectives related to this policy, which can be found in document WI-QA-22 QMS objectives. This policy is available and communicated to all interested parties as well as being made available to the wider community through publication on our website and intranet.